Welcome to the Ragged Mountain Online Store, where you can browse and shop all your RMRS needs 24/7!
Our online store allows all of our loyal RMRS customers to shop 24/7 for all their shoe, insert, and apparel needs. Our goal is to provide, if you can't make it into the shop in person, the very same customer service online that we've given in person for the past 35 years, and to continue to be as hands on as possible with every single customer, even if you are ordering from afar! Below are some very important notes regarding the new online store...
5% on ALL online store items: As a way of showing our appreciation for your support of our family business, please use the coupon code "Elliewood" at checkout to receive 5% on all shipped/home delivered items (excluding gift certificates). If there are any questions regarding this, please email us.
Shoe Color/Size Availability: We have done our absolute best to provide an accurate representation of our current shoe inventory (we update it every morning), but there will likely be instances in which we are sold out of a particular size/color combo. If that's the case, we will text or email you the colors that we DO have in stock in the shoe you selected, or we are always happy to order exactly what you want if you don't mind waiting a couple of days.
Home Delivery vs Shipped Orders: We have two delivery options, and we just ask that you please specify on checkout (under the notes/comment section) which one you would like. Once we receive your order, we will be in touch shortly about the next step...
Home Delivery: In addition to the brand new online store, we are very excited to announce the roll out of another new service. Free, next day, front door delivery to all of our customers who live in Albemarle County + City of Charlottesville. This is an effort to provide service to those of you who find it inconvenient to make it down to our location on the Corner, whether it be because of traffic, the UVA students, or just a busy life in general. This will be more than just a "drop a package off on the front doorstep" sort of delivery, as we will be able to give you the same hands on, face to face customer service you have come to expect from us here on Elliewood Avenue the past 35 years.
All home deliveries will be done, in most cases, the day after an order is placed. Once we receive your order, we will be in contact with you to figure out which time of day is best for your schedule. Please provide the best phone number to call or text you on as that is how we will get in touch with you.
Shipping Out of Area: For all our other customers not living in Albemarle County, we are thrilled to offer free shipping + the aforementioned 5% discount on all of our online store items (except gift certificates). All packages will come via US Postal Service, and we will pass along tracking info to your email address as soon as we have it. Most zip codes are 1-2 business days, with a few exceptions taking up to 3 days.