Store Policies
Return/Exchange Policy
If there are any issues with your purchase, we are always happy to exchange items or return them for in store credit. Please give us a call at 434.293.3367 or email us and we'd be happy to assist you. We do not offer refunds or cash back, but the store credit does not have an expiration date and can always be transferred to another family member or customer.
Gift Certificates
Gift Certificates can be redeemed for In-Store purchases only, not Online Sales. No expiration date. All online gift certificate orders will be processed within 24 hours, and will arrive to the recipient via USPS in 1-3 business days.
Gift Receipts
If you are purchasing a gift for someone else, we are happy to include a gift receipt with your purchase. For online orders, please let us know you need a gift receipt in the "Note to Seller" which appears after entering payment.
Shipping
Items ordered online or by phone will be shipped via UPS (unless to a PO Box) and will arrive in 1-3 business days. We are happy to provide you tracking information as long as we have an email address. We are only able to ship to addresses inside the US unless it's a Military APO.
Taxes
Orders shipped to Virginia addresses will be taxed at Virginia's 5.3% sales tax. All out of state orders will be tax exempt.
Discounts
If you order by mail or online from us you will receive the following discounts:
Shoes: 10% off of the suggested retail + free shipping
Other Items: Suggested retail + free shipping
Ways to Order
Online Store
Call: 434.293.3367
Text: Audrey 434.962.4332 or Alec 434.962.2366
Email: alec@raggedmountainrunning.com
If there are any issues with your purchase, we are always happy to exchange items or return them for in store credit. Please give us a call at 434.293.3367 or email us and we'd be happy to assist you. We do not offer refunds or cash back, but the store credit does not have an expiration date and can always be transferred to another family member or customer.
Gift Certificates
Gift Certificates can be redeemed for In-Store purchases only, not Online Sales. No expiration date. All online gift certificate orders will be processed within 24 hours, and will arrive to the recipient via USPS in 1-3 business days.
Gift Receipts
If you are purchasing a gift for someone else, we are happy to include a gift receipt with your purchase. For online orders, please let us know you need a gift receipt in the "Note to Seller" which appears after entering payment.
Shipping
Items ordered online or by phone will be shipped via UPS (unless to a PO Box) and will arrive in 1-3 business days. We are happy to provide you tracking information as long as we have an email address. We are only able to ship to addresses inside the US unless it's a Military APO.
Taxes
Orders shipped to Virginia addresses will be taxed at Virginia's 5.3% sales tax. All out of state orders will be tax exempt.
Discounts
If you order by mail or online from us you will receive the following discounts:
Shoes: 10% off of the suggested retail + free shipping
Other Items: Suggested retail + free shipping
Ways to Order
Online Store
Call: 434.293.3367
Text: Audrey 434.962.4332 or Alec 434.962.2366
Email: alec@raggedmountainrunning.com