Over the past eight days as our store has been temporarily closed, we have been overwhelmed by the support and positive feedback from all of our loyal customers. It has been an unprecedented last couple of weeks, with the state of our world changing by the hour, and it has certainly thrown into stark relief the things that truly matter to us in this life. We are humbly grateful for everything you all have done for us, and cannot wait for the day when we can thank you all in person. Until then, we will be here for you all, whether it's by phone, email or our online store, and will continue to offer our free home delivery (contactless drop at your front door) or free shipping on every single one of our orders. There certainly may come a day, in the very near future perhaps, where we are mandated to shut down by the government, but until then, we are here for you. Wishing you all the best in health, happiness, and sanity as we endure this ordeal together.
Your Ragged Mountain Family
P.S We wanted to extend an extra special and sincere thank you to all our customers who are in the health care profession. It may not always seem like it, but don't for a second think that we aren't all rooting for you from afar as you battle on the front lines to keep us all safe. The debt of gratitude our society owes you all cannot be put into words, but please know that we all thank you from the bottom of our heart.
Dear Ragged Mountain Patrons,
After much deliberation, we have decided to temporarily close our doors for the foreseeable future (but we will stay open via our online store/phone line/FREE home delivery service) due to the quickly evolving Coronavirus pandemic. Even though the door will be closed, we will still be just as accessible as always, albeit in a slightly different fashion. It is not a decision we make lightly, as coming to work each day to serve you, face to face, is something that we enjoy just as much now as we did back in 1982 when we opened our doors. It is truly our pleasure, and our privilege. That being said, due to the close proximity of customers in our store on a normal day, not to mention when the store is busy, in addition to the high percentage of our customers that are over the age of 60 (who are at a much, much higher risk of having severe complications from this virus), we don't feel we can continue to keep our doors open.
This is a challenge the likes of which our country has never seen in our lifetime, and although it may seem like it has not yet reached our community, it is almost certainly already here. There is simply not enough testing in the state of Virginia to assure us otherwise, not even close. The sooner we realize that, the better. There is a reason our community, our state, and many other places around the country are calling for States of Emergencies. Many of you may feel like this is a bit alarmist and a case of us overreacting. And boy do we hope that's the case. But sadly, we fear that it's not an overreaction at all. Anyone paying attention to the spread of the disease across the globe, especially in Italy, has seen its explosive growth rate, and its ability to absolutely cripple entire hospitals with the ease and virility with which it spreads. A scant 10 days ago, Italy had the same number of cases as the US does right now, and were handling it pretty well. Much like we are currently. Now, they have the second highest death toll in the world, a death rate of over 6%, and the prospect of running out of ICU beds, equipment, and medical staff in the next week. They are literally having to make decisions on who to treat and potentially save, and who to let die. A harrowing truth for a first world country in 2020, especially since it has more beds and doctors per capita than we do. There is no reason this couldn't be our reality in two weeks.
So, it is up to each and every one of us to do our part, and to step up to our responsibility to reduce contact between ourselves, relieve as much stress on our medical system as possible, and to flatten the curve as much as we can. The slower the disease spreads, the more time it buys our scientists and doctors the time they need to figure out a vaccine. If the curve is not flattened, the cost could be devastating. Just today, a doctor shared with Congress that 70-150 MILLION Americans could get this virus. Even if the death rate is "just" 1%...that's 1.5 million people. Truly a staggering number. We encourage each and every one of you to take steps in your own personal lives to do the same. We are fiercely proud to be members of this community, and we have no doubt that Charlottesville can help lead the way in this fight.
Although our doors will be temporarily closed, the Lorenzoni family will still be at work every day, answering the phones, filling online orders, shipping out packages, and dropping shoes off at your house. The same level of service you've come to expect from us these past 38 years will still be there, that much we can guarantee. And as time passes, we will continue to re-evaluate the situation. Your support and patience means the world to us, and we look forward to defeating this challenge, and getting back to "normal" as soon as we can.
With Much Gratitude,
The Lorenzoni Family & Staff