Starting today, we will begin asking all of our customers who are doing curbside try ons and fittings to please wear a mask. While the vast majority of people have already been doing this recently, we still wanted to implement a uniform, blanket policy moving forward. This is done out of an abundance of caution, and to keep all of our customers, and employees, as safe as possible in each and every interaction. We will continue to keep our doors closed to the public (and will do so for the foreseeable future), BUT will continue to be available to each and every customer outside our doors, Monday-Saturday from 8:00-3:00. We have thoroughly enjoyed interacting with all of our customers face to face outside as it has given us a sense of normalcy during this uneasy time.

For anyone who does not already have a mask, we will gladly offer free disposable ones at each try on station. Anyone unable to wear a mask for a specific health reason can still be helped in many ways, whether it's on the phone, by email, or via our virtual fitting process. We are here to serve each and every one of our customers, regardless of the situation. And in no way does this mean we will be relaxing any of our previous policies of keeping our 6+ feet of distance when helping you outside, not touching your shoes to check fit, etc.

Memorial Day weekend curbside hours at Ragged Mountain: Saturday 8:30-3:30 and Monday 8:30-1:00. Plus, our online store continues to be open 24/7. Thanks so much for all your continued support!
https://ragged-mountain-running-shop.myshopify.com

Some of you may ask what it will take for us to reconsider and open our doors again. Again, in all honesty, we're not quite sure. Certainly, a much more robust testing and contact tracing policy by our state and country. Everyone seems to agree that is the first step, and while we are certainly headed in that direction, we are still quite a ways off from where we need to be.  Beyond that, the emergence of more effective treatment options, widespread antibody testing, and on the distant horizon, a vaccine (hopefully). There was a great article in the NYT yesterday about the two ends of a pandemic....the medical end, and the social end. The medical end is when incidence and death rates plummet, and the social end is when our collective fear wanes. Sadly, both of those seem like far off realities at this point.

Some of you may disagree with our decision, and see it as an overreaction. Hopefully it is. We respect that, and realize that there are many differing schools of thought on this...disagreement and the ability to express various view points is one of the tenets that makes our country so great!  But hopefully, what we can all agree on is that despite all of this, we will still be "open" for business and ready to serve you moving forward until this has all passed.  

Over the past two months, we have adapted to help our customers in a variety of ways, from phone and email to curbside pickups, socially distanced (10+ feet apart) try on stations, home deliveries (free!), and shipping (also free!). The 15% discount on everything in the store (except for Garmins and Theraguns) will continue indefinitely for every single customer.  

We have even fit over 100 new customers via our virtual fitting process, and continue to have extremely good luck with that.

We continue to be humbled by the outpouring of support and loyalty that all of our customers continue to show, and we are thankful for each day that we get to serve you!

With continued gratitude,

The Lorenzonis