As Virginia moves to start slowly re-opening businesses over the coming weeks, we wanted to provide you with an update on our plans. For a multitude of reasons, Ragged Mountain will continue to keep its door closed to all customers for the foreseeable future. How long will that be you may ask? Quite simply, we really are not sure. At the crux of the matter, we just don't see any way to keep our customers and employees safe if we were to open the doors, no matter how many precautions we may take, or how many people were allowed inside at one time.
Some of you may disagree with our decision, and see it as an overreaction. Hopefully it is. We respect that, and realize that there are many differing schools of thought on this...disagreement and the ability to express various view points is one of the tenets that makes our country so great! But hopefully, what we can all agree on is that despite all of this, we will still be "open" for business and ready to serve you moving forward until this has all passed.
Over the past two months, we have adapted to help our customers in a variety of ways, from phone and email to curbside pickups, socially distanced (10+ feet apart) try on stations, home deliveries (free!), and shipping (also free!). The 15% discount on everything in the store (except for Garmins and Theraguns) will continue indefinitely for every single customer.
We have even fit over 100 new customers via our virtual fitting process, and continue to have extremely good luck with that.
We continue to be humbled by the outpouring of support and loyalty that all of our customers continue to show, and we are thankful for each day that we get to serve you!
With continued gratitude,