Dear Ragged Mountain Friends,

With the transition into Phase II of Virginia's plan, we wanted to update all of you, our valued patrons, on Ragged Mountain's next steps. Despite the relaxing of several restrictions regarding our business, we will continue to serve everyone outside for the foreseeable future. Due to the nature of our business, where many interactions are long (30+ minutes), hands on, and in a crowded indoor space where they can be upwards of 25-30 people at one time, we just feel much more comfortable serving you outside in the open. How long until that changes you may ask? We honestly don't know.

That being said, we have fully transitioned our normal in-store, personalized gait analysis and fitting into a completely curbside model, where we are able to help up to 8 separate customers (or families) at once. Every single aspect of the service you have come to expect from us these past 38 years is still available to you, just outside in the open air instead of in the confines of our store. Our 8 outdoor fitting stations (with tents to protect you from the sun) are all separated by 10+ feet and allow us to help you while still following as strict of health guidelines as we possibly can. All of our employees wear masks at all times, and we just ask that if you're going to be utilizing one of these try on stations (as opposed to a quick grab and go of a pre-paid item), that you also wear a mask as well. If needed, we have free disposable masks for you to use. And if you have some sort of health condition that prevents you from wearing a mask, please let us know in advance so that we can serve you in a different manner.

In addition to the curbside help, we continue to offer free shipping to all of our orders as well as free home delivery within a 10 mile radius. Plus, all orders will continue to receive a 15% discount on every item in the store (except Garmins & Theraguns)! Our online store is always open and has a very accurate, up to date inventory of almost the entire store.

We continue to feel emotionally overwhelmed by the outpouring of generosity and support our family has received from so many of you during these past three months. We are eternally grateful for this and are excited to continue serving you as we move forward together. 

We really appreciate your flexibility as we all do our best to adapt,

The Lorenzoni Family
alec@raggedmountainrunning.com
audrey@raggedmountainrunning.com
​Text (anytime)
434.962.2366 (Alec)
434.962.4332 (Audrey)

Frequently Asked Questions...

What are your hours? 
Monday-Friday 8:30am-4:30pm
Saturday 8:30am-3:30pm
Sunday CLOSED

Do we need an appointment to get fit or to try on shoes?
No, you do not. That being said, we try to do as much work as possible on the front end to minimize the length of time each customer is here, so please call/email us ahead of time so we can pull shoes for you or at least know that you are coming.

​If we've never shopped before or need a gait analysis from scratch, how does that work? 
We are no longer encouraging local customers to do the virtual fitting process (although we are still more than happy to do it if you live out of the area, or if you are local and don't feel comfortable coming down to the store), and are encouraging people to just show up during our hours so we can help you in person. Please bring your current shoes (and some socks :)) with you!

Starting today, we will begin asking all of our customers who are doing curbside try ons and fittings to please wear a mask. While the vast majority of people have already been doing this recently, we still wanted to implement a uniform, blanket policy moving forward. This is done out of an abundance of caution, and to keep all of our customers, and employees, as safe as possible in each and every interaction. We will continue to keep our doors closed to the public (and will do so for the foreseeable future), BUT will continue to be available to each and every customer outside our doors, Monday-Saturday from 8:00-3:00. We have thoroughly enjoyed interacting with all of our customers face to face outside as it has given us a sense of normalcy during this uneasy time.

For anyone who does not already have a mask, we will gladly offer free disposable ones at each try on station. Anyone unable to wear a mask for a specific health reason can still be helped in many ways, whether it's on the phone, by email, or via our virtual fitting process. We are here to serve each and every one of our customers, regardless of the situation. And in no way does this mean we will be relaxing any of our previous policies of keeping our 6+ feet of distance when helping you outside, not touching your shoes to check fit, etc.

Memorial Day weekend curbside hours at Ragged Mountain: Saturday 8:30-3:30 and Monday 8:30-1:00. Plus, our online store continues to be open 24/7. Thanks so much for all your continued support!
https://ragged-mountain-running-shop.myshopify.com

Some of you may ask what it will take for us to reconsider and open our doors again. Again, in all honesty, we're not quite sure. Certainly, a much more robust testing and contact tracing policy by our state and country. Everyone seems to agree that is the first step, and while we are certainly headed in that direction, we are still quite a ways off from where we need to be.  Beyond that, the emergence of more effective treatment options, widespread antibody testing, and on the distant horizon, a vaccine (hopefully). There was a great article in the NYT yesterday about the two ends of a pandemic....the medical end, and the social end. The medical end is when incidence and death rates plummet, and the social end is when our collective fear wanes. Sadly, both of those seem like far off realities at this point.

Some of you may disagree with our decision, and see it as an overreaction. Hopefully it is. We respect that, and realize that there are many differing schools of thought on this...disagreement and the ability to express various view points is one of the tenets that makes our country so great!  But hopefully, what we can all agree on is that despite all of this, we will still be "open" for business and ready to serve you moving forward until this has all passed.  

Over the past two months, we have adapted to help our customers in a variety of ways, from phone and email to curbside pickups, socially distanced (10+ feet apart) try on stations, home deliveries (free!), and shipping (also free!). The 15% discount on everything in the store (except for Garmins and Theraguns) will continue indefinitely for every single customer.  

We have even fit over 100 new customers via our virtual fitting process, and continue to have extremely good luck with that.

We continue to be humbled by the outpouring of support and loyalty that all of our customers continue to show, and we are thankful for each day that we get to serve you!

With continued gratitude,

The Lorenzonis